Frequently Asked Questions

To start the services of UDAAANPE from your shop, you need to follow the below-mentioned steps-

Visit the official website of UDAAANPE- https://www.udanpe.in/

Click on the “Sign Up” option.

Fill in all the details and click on the “Register” button.

Verify your number by entering the OTP sent to your registered mobile number and complete the registration process.

You will then be able to see the various plans that UDAAANPE offers. Choose a plan and make an online payment.

After making the payment, you will receive a call from the team of UDAAANPE or you will receive a mail.

You will be asked to complete your KYC.After the completion of your KYC, your UDAAANPE Agent ID and password will be sent to your registered email address.

You can contact UDAANPE customer service in two ways:

Mobile Number- 18002039986

Email ID- support@udaaanpe.com

For complaints or support regarding the Morpho device, please contact:-

1. Mobile Number- 18002039986

Email ID- support@udaaanpe.com

For complaints or support regarding the Mantra device, please contact:

Mobile Number- 18002039986

Email ID- support@udaaanpe.com

For your convenience, UDAAANPE has created training videos. You can see all videos on UDAAANPE official YouTube channel. However, below you will find some links to educational videos about the services offered by UDAAANPE.

Wallet balance is the balance displayed on the portal when you log in to the agent portal. The wallet can be topped up and there are three different ways to top up your UDAAANPE wallet: Cash in Bank, CDM, NEFT/RTGS/FT/IMPS and Power Pay.

Yes, you can transfer the commission from your UDAAANPE wallet to your bank account. Plus, you can use the earned commission on your next transaction.

UDAAANPE does not provide a limit for transferring funds during the day. UDAAANPE offers a limit of 25,000/- per month for one person without KYC. Once a person's KYC is completed, you can transfer that person $50,000 monthly.

AePS is an Aadhaar payment system where Aadhaar linked to popular banks is used for various banking services such as:

Cash withdrawal

cash deposit

Balance Inquiry

Mini statement

AePS also enables farmers to instantly withdraw DBT and other government relief funds from their Aadhaar-linked accounts.

If the transaction is unsuccessful, the customer's money will be returned to his account within 3-4 business days. You can call our customer care team at +91 8142600000 or check the quick statement to verify the cancellation.

Yes, UDAAANPE offers its agents a certain commission for using the UDAAANPE prepaid account top-up service. However, the proposed tariff may vary.

AePS allows you to withdraw up to 10,000 in one transaction. The daily/monthly withdrawal limit varies from bank to bank. At UDAAANPE it is also possible to add up to 15 bank accounts for AEPS processing services. Additionally, you can only make one transaction per person every 30 minutes. If you want to do another transaction for the same person, you can do it after 30 minutes.

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